The Bookkeeping Helpline understands that due to unforeseen circumstances, cancellations or requests to reschedule may need to be made. The Client may cancel and reschedule a Session no later than 24 hours prior to the Session without a financial penalty. Should Client request to reschedule and/or cancel a session less than 24 hours prior the scheduled session, Client may forfeit up to 100% of payment for the missed Session at Bookkeeping Helpline's sole discretion.
Failure to attend Session without notice altogether will result in forfeiture of the entire Session, and no refund or reschedule attempt will be offered. Failure to attend Session also applies if Client does not join video call or answers the phone within 15 minutes of the scheduled Session. It is within the sole discretion of the Bookkeeping Helpline to offer make-up sessions for any missed sessions.
If the Bookkeeping Helpline is unable to perform the duties under the Bookkeeping Support / Training / Mentorship Agreement due to illness, emergency, fire, casualty, strike, act of God, or causes beyond the control of the Bookkeeping Helpline, the Bookkeeping Helpline and the Client shall make every attempt to reschedule the Session(s).